About Us

What is Boxed Market?
Boxed Market is the fastest and easiest way to get the things you need everyday.

Boxed Market is the ultimate convenience store - a grocery store, drugstore, and gourmet foods store all in one...delivered to you in minutes.

From groceries to fruits and veggies to drug store items to baby products, Boxed Market?s mission is to run many of your everyday errands for you, saving your most precious commodity - time. Why run out to the store when Max can bring it to you?

What does Boxed Market sell?
Boxed Market sells the products that you use everyday.

From drug store items to produce and meats to groceries to baby products, Boxed Market has thousands of products that you need to run your daily life. By using Boxed Market, you can save trips to various stores and get back some of your precious time for more important matters.

Boxed Market stocks items as diverse as milk, cold medicines, baby bottles, cereal, frozen meals, and cleaning supplies. Boxed Market has everything you need for your night at home, saving you a trip out to the local store.

If you would like to order a product that we do not currently offer, please let us know. We are always expanding our selection to better meet your needs.

How do you deliver everything so fast?
Boxed Market orders usually leave our warehouse within 10 minutes of your order and our delivery staff rapidly brings over your order by bicycle in minutes. We are highly optimized for speed and security of your ordr.

All orders are handled with care and are delivered to our customers as soon as possible.

When can I get my order delivered?
Boxed Market recognizes that when you are out of toothpaste, you want to make a fresh dinner, or you just used your last diaper, you don?t need it tomorrow or next week ? you need it now. That is why we offer all of our products for immediate delivery.

When you check out from our web site, you will choose whichever timeslot is most convenient for you. You can have it delivered in the right away or later that day ? whatever makes your life easier.

Why should I use Boxed Market?
Boxed Market reliably brings you everything you need, right when you need it.

These days, life is getting more and more hectic and our free time is getting more and more precious. Taking the time to run errands to the store is a waste of the limited free time that we all have. However, other online shopping services can only get you your items tomorrow (at the earliest), which just does not make sense for so many things that you need in your life.

Boxed Market solves that problem for you by letting you order the items that you need and let us get the items and bring them to you within minutes. You can sit back and enjoy your free time instead of spending it walking to and from the store, standing in line, and carrying heavy packages.

Sit Back, Let Boxed Deliver!

Where do you deliver?
"Currently, we service all of Manhattan below 92nd Street on the east side and below 114th on the west side. On our front page, type in your zip code to see if we deliver to you.

If we don’t currently service your area, please give us your zip code and email and we will let you know when we expand into your area. We are aggressively expanding our service areas all the time.

What are your hours? When do you deliver?
We deliver from 7AM until Midnight, seven days a week. However, our online ordering system takes orders 24 hours a day, so you can always go onto the site, place your order, and schedule it for delivery whenever is most convenient for you.

How are your prices compared to my local stores? Are you more expensive than my other local stores?
We strive to be price competitive with your local supermarkets and drug store chains, providing you all the convenience without a tradeoff on pricing. Often our prices will be less expensive than the local deli in your neighborhood.

And, with our free delivery over $100 policy, you can avoid all those little fees and surcharges, making your shopping easier.
If you see some prices that seem too high as compared to your local store, please let us know. Often, these are simply errors on the site and we value your input to make this right.

How much does it cost to deliver?
Delivery is FREE for all orders with over $100 in products. For orders smaller than $100, delivery costs only $5.95 . Delivery is guaranteed to be there when we say it will be, or we will waive the fee. See our Delivery Guarantee for details.

I love your service. Do I get anything if I refer my friends and they sign up?
To thank you for spreading the word about our service, we can arrange for you to receive a $20 coupon for each new customer that you recommend who places an order with us.

In order to qualify for this offer, you must go to Tell A Friend section on our web site. On that page, you will see a coupon code that you can give to your friends and family.

When your friends and family use this code, they will receive a coupon for $20 FREE on their first order of $40 or more (excluding alcohol and restaurant partners) and, after they order, you will receive a coupon for $20 FREE with our gratitude.

Thank you again for using Boxed Market and for spreading the word to your friends and family.

* Limit 5 referrals per customer

How are you different than grocery delivery services?
Boxed Market brings you what you need same day, in minutes.

We’re like your local supermarket, drugstore, gourmet food store, bakery, and wine shop all rolled up into one. Quickly purchase popular brands of food, groceries, baby products, and drugstore items and have them delivered to your door in under one hour. No need to plan ahead of time, like most other online delivery services.

And, with our Buy More, Save More program and free delivery over $100 policy, our overall prices for most orders are cheaper than even the most heavily discounted competitors, giving you better service at a lower price.

Is Boxed Market secure?
Boxed Market takes the security of your personal information very seriously. We have implemented state-of-the-art system and network security, including encryption of your sensitive information to keep your information out of the wrong hands.

We do not sell, rent, or otherwise give out your personal information to third parties. See our Privacy Policy for more details.

I do not see a customer service number. How can I contact you?
Our customer service representatives can be reached from 7AM until Midnight online via our LivePerson chat system. Simply click on the customer service chat symbols located throughout the site and you will immediately be connected with a knowledgeable customer service representative who can answer whatever question you have.

If you are visually impaired or otherwise have issues using the web site, our staff is fully trained and able to assist you in placing your orders, checking status, or doing any other business that you may have.

Alternatively, you can always email us at [email protected]. We constantly monitor these emails and will strive to get back to you as soon as possible, often within minutes.

Buy More
Save More
Get deep savings the more you buy! To unlock more savings, add more to your cart!
Spend $400
Save 5%
5% savings on your entire order
Spend $300
Save 4%
4% savings on your entire order
Spend $200
Save 2%
2% savings on your entire order
Spend $100
Free Delivery
Free Delivery on your order