We like our employees — and we want to keep them happy. We think it makes great business sense to have a workplace that employees relish. For us, that means less time spent hiring and training, and more time spent creating happy customers.
For our customers, it means more consistent and reliable service, and knowing that they are getting great service without exploiting people.
So we pay a living wage — to our bicycle messengers and beyond. Nobody relies solely on tips and everyone is a full/part time employee. We listen to and honor our employees' ideas for innovation. We firmly promote from within (all of our supervisors started as delivery staff or customer service reps).